Description

In a global supply chain environment, this course covers the fundamentals of supplier relationship management, including selection, evaluation, segmentation, performance monitoring, risk management, and sustainable partnerships — with a focus on CSR and innovation.

Who is this training for ?

For whom ?

• Buyers and procurement officers.
• Purchasing or supply chain managers.
• Supplier relationship managers.
• Project or quality managers working with external vendors. 

Prerequisites

• Basic knowledge of procurement, logistics, or supplier management.

Training objectives

• Understand the strategic importance of supplier relationship management in a globalized logistics context.
• Know how to select, evaluate, segment, and collaborate with suppliers effectively.
• Master tools and techniques for managing supplier risks, performance, and long-term relationships.
• Integrate CSR (Corporate Social Responsibility) and innovation into supplier strategies.

Training program

• Introduction & Strategic Challenges of SRM
  • The global supply chain landscape and the strategic role of suppliers.
  • SRM as a key driver of competitiveness, agility, and innovation.
  • The impact of SRM on overall business performance.
  • Real-world examples and case studies.
• Supplier Selection & Evaluation
  • Key selection criteria: quality, cost, delivery, compliance.
  • Supplier evaluation techniques: audits, scorecards, performance reviews.
  • Aligning supplier selection with performance and quality objectives.
  • Practical workshop: building an evaluation grid.
• Supplier Segmentation
  • Why and how to segment suppliers.
  • Segmentation tools and methods (e.g., Kraljic Matrix, risk/value grid).
  • Criteria: criticality, strategic value, spend.
  • Case study: segmenting a supplier portfolio.
• Communication & Negotiation with Suppliers
  • Best practices in communication: transparency, active listening, conflict management.
  • Effective and ethical negotiation techniques.
  • Managing intercultural and remote supplier relationships.
  • Role-playing and negotiation simulations.
• Communication & Negotiation with Suppliers
  • Best practices in communication: transparency, active listening, conflict management.
  • Effective and ethical negotiation techniques.
  • Managing intercultural and remote supplier relationships.
  • Role-playing and negotiation simulations.
• Monitoring Performance – KPIs
  • Importance of KPIs in SRM.
  • Examples: compliance rate, on-time delivery, cost performance, satisfaction.
  • Tools for monitoring and reporting supplier performance.
  • Workshop: designing a supplier performance dashboard.
• Supplier Risk Management
  • Identifying supplier risks: quality, delay, financial, legal, geopolitical.
  • Risk prevention techniques and contingency planning.
  • Dispute management and conflict resolution.
  • Developing a supplier continuity plan.
  • Case study: managing a supplier crisis.
• Building Long-Term Collaborative Partnerships
  • Difference between transactional and strategic relationships.
  • Continuous improvement and co-development with suppliers.
  • Collaborative tools and shared objectives.
  • Real-life examples of successful partnerships.
• CSR & Innovation in Supplier Strategy
  • The role of CSR in supplier management.
  • Selecting and supporting responsible suppliers.
  • Fostering supplier-led innovation: co-development, open innovation.
  • Case studies and best practices.