Description

This practical internship allows you to acquire a method for carrying out effective and efficient process audits at all levels of the company. The objective is to perfect your questioning practice, master your objectivity and develop a more global and educational approach to auditing.

Who is this training for ?

For whom ?

Quality manager, process manager, internal auditor, quality auditor.

Prerequisites

Auditing experience required.

Training objectives

• Understand the principles of quality management
• Prepare for the process audit in a comprehensive and educational manner
• Carry out an audit of your company’s processes
• Identify and rate process risks

Training program

• Purpose of the eight principles of quality management
  • Remember the principles of a quality management system.
  • Understand the purpose of the ISO 9001 chapters.
  • Integrate the quality audit in continuous improvement.
  • Deploy the PDCA approach (DEMING wheel).
  • Review the purpose and direction of the ISO 19011 standard.
• Purpose of the eight principles of quality management
  • Remember the principles of a quality management system.
  • Understand the purpose of the ISO 9001 chapters.
  • Integrate the quality audit in continuous improvement.
  • Deploy the PDCA approach (DEMING wheel).
  • Review the purpose and direction of the ISO 19011 standard.
• Interest and understanding of the process approach
  • Identify the challenges of management through processes.
  • Analyze the process map.
  • Introduce a systemic vision.
  • Understand planning implementation.
  • Analyze the level of control of process activities.
  • Identify the level of process maturity.
  • Define the involvement of stakeholders and process interactions.
  • Understand the measurement system and analyze performance.
  • Practical work In subgroups, putting the process audit into practice, preparation, interviews based on role plays, restitution, behavior analysis.
• Concept and classification of risks (FMEA Process approach)
  • Understand the concept of failure mode analysis.
  • Analyze their effects and process criticality (FMEA).
  • Determine the typology of process risks.
  • Identify failure modes and causes.
  • Apply the rules of the three "C": observation, consequences, causes.
  • Define the methodology classification of process risks.
  • Associate process risk analysis with quality audit.
  • Practical work Identification and rating of risks on a typical process.
  • Restitution.
• Succeed in your audit interviews
  • Plan and organize company process audits.
  • Choose auditors, determine their skills and profiles.
  • Prepare the audit interview and its framework.
  • Define your common thread.
  • Work on your communication to facilitate exchange: listening, reformulation, relaunching, refocusing.
  • Establish a constructive relationship with the auditee.
  • Practical work Simulation of process audits and restitution of role plays: analysis of the progress and behavior.